Term and Conditions

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for dancers, dance instructors, and dance enthusiasts worldwide (excluding certain Asian countries and remote locations as specified). By using our site, you confirm you are at least 18 years old or have parental consent.

1.2 Intellectual Property

All content on this website, including text, images, logos, and product designs, is the property of Dance Shoe Store and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Products and Services

2.1 Product Descriptions

We specialize in high-quality dance footwear and accessories including:

• Ballroom and Latin dance shoes for men, women, and children
• Dance teaching and practice shoes
• Specialty items like our Women’s Crystal Collection
• Shoe care accessories

We make every effort to display products accurately, but colors may vary slightly due to monitor settings. Please refer to size charts carefully.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends/holidays). You will receive an order confirmation email with details.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your payment information.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices due to market conditions, though this won’t affect confirmed orders.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95 USD): Via DHL/FedEx, delivered in 10-15 business days after shipping
• Free Shipping: Via EMS for orders over $50 USD, delivered in 15-25 business days after shipping

4.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote locations. International customers are responsible for any customs fees, taxes, or import duties.

4.3 Delivery Issues

If your package is lost or significantly delayed, contact us immediately at [email protected] with your order details.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for unused items in original condition with all tags attached. Non-returnable items include:

• Worn dance shoes (except for manufacturing defects)
• Customized/special-order shoes
• Clearance items marked “final sale”
• Opened shoe care products

5.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days
2. Include order number, item details, and reason
3. Wait for return authorization
4. Ship to: Dance Shoe Store Returns, 3987 Sundown Lane, Austin, TX 78758 USA

5.3 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable.

5.4 Exchanges

For size/style exchanges, we’ll ship your replacement after receiving the original item. You’re responsible for shipping costs unless the exchange is due to our error.

6. Customer Responsibilities

6.1 Accurate Information

You agree to provide accurate, current, and complete information during ordering and account creation.

6.2 Product Care

When trying on shoes for possible return, do so on clean surfaces only to maintain hygiene standards.

6.3 Prohibited Activities

You agree not to:

• Use our products for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Make fraudulent purchases
• Resell our products without authorization

7. Liability Limitations

Dance Shoe Store shall not be liable for:

• Any indirect, incidental, or consequential damages
• Issues arising from improper use of dance shoes
• Delays or failures beyond our reasonable control (natural disasters, strikes, etc.)
• Customs delays or fees for international orders

Our total liability for any claim related to your order shall not exceed the purchase price of the products in question.

8. Privacy and Data Protection

We respect your privacy. Our Privacy Policy (available on our website) explains how we collect, use, and protect your personal information.

9. Changes to Terms

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new Terms.

10. Governing Law

These Terms shall be governed by the laws of Texas, USA. Any disputes shall be resolved in the courts of Austin, Texas.

11. Contact Us

For questions about these Terms or our products:

Email: [email protected]
Address: Dance Shoe Store, 3987 Sundown Lane, Austin, TX 78758 USA